Return and Refund Policy

Last updated: October 25, 2021

Thank you for shopping at Anjali Jewel Dubai.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. .

The following terms are applicable for any/all products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Anjali Jewellers & Goldsmith LLC, Deira, Gold Souq, Dubai.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Anjali Jewel Dubai, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are not entitled to cancel Your Order with/without giving any reason for doing so. This is due to the fact the market may be highly volatile and may result in loss of value.

However, You can wish to resale the items with Anjali Jewellers at the current international market prevailing rate, which may be subject to further reductions. Kindly note, due to the nature of the product, we highly recommend the owner to be present during the time of resale or a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of resale (which may not be confirmed until presented), You must inform Us of your decision by means of a clear statement or provide a NOC document in the event you wish to assign a third party (which may not always be approved, unless authorized by the respective Court). You can inform us of your decision by:

Conditions for Returns

In order for the Goods to be eligible for a resale, please make sure that:

  • The Goods are being presented with the original owner with any legal government ID
  • The Goods are in the original packaging

The following Goods may not be accepted for resale:

  • The supply of Goods is being presented by a third party without a letter of authorization.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You must present the Goods at the following address with valid document’s and identity proof:

Anjali Jewellers & Goldsmith LLC, Deira, Gold Souq, Dubai, United Arab Emirates

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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